tag:blogger.com,1999:blog-10624496.post6600354565734059550..comments2023-02-12T09:31:04.527-06:00Comments on News from the Petting Zoo: Customer service: responsesarahkatehttp://www.blogger.com/profile/06527100705584383864noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-10624496.post-73307499158960812632009-11-14T17:29:40.925-06:002009-11-14T17:29:40.925-06:00Scott, you're right. Thanking the customers fo...Scott, you're right. Thanking the customers for their patience is the best way. Even if someone has had to wait a short while (which is the only acceptable while to wait) a simple "thanks for waiting" or "thank you for your patience" can change everything. Also, "you're welcome" is the proper response to "thank you" NOT "no problem." This is something I've had to work on recently.sarahkatehttps://www.blogger.com/profile/06527100705584383864noreply@blogger.comtag:blogger.com,1999:blog-10624496.post-59227711057329986462009-11-14T15:42:26.938-06:002009-11-14T15:42:26.938-06:00The store I'm working at this week has a sign ...The store I'm working at this week has a sign in it's back room that reads "If we don't take care of our customers SOMEONE ELSE WILL!!!"<br /><br />I've been in customer service a while as well, and agree with your attitude of apologizing to the customer when things don't go as planned. However, I get annoyed when people apologize to me when I have to wait in line. Instead, I'd much rather hear people say, "Hi, thanks for waiting! How can I help you?" Granted, if there's a problem that causes delay an apology is necessary. I'd rather be thanked for my patience though, but that's just me...Anonymoushttps://www.blogger.com/profile/13618408485042391596noreply@blogger.comtag:blogger.com,1999:blog-10624496.post-3439156413375589082009-11-14T15:24:16.690-06:002009-11-14T15:24:16.690-06:00I love you. This completely made my day.I love you. This completely made my day.Rachelhttps://www.blogger.com/profile/03076179400397222538noreply@blogger.com